FAQ’s

Sell your home in Rotherham, Barnsley, Doncaster, Retford, Sheffield or Worksop…

Why pay more? We guarantee to beat all other high street estate agent’s fees.

Simply chose to either PAY NOWPAY LATER or NO SALE NO FEE and start saving money on selling your property.


What’s included in my home seller package?

Everything is included in all our home seller packages other than the cost of an EPC (if you need one) which can be added for £99. There are no hidden fees or charges and all our packages include a professionally erected FOR SALE board, photographs, property description, floor plan, viewings arranged, sales progression, no sole agency agreements, property marketing and a full local estate agency service. Ask about our PRICE MATCH PROMISE

What happens if I do not sell my property?

We aim to sell all properties that are realistically priced within 90 days of instruction, with the typical time to achieve a sale taking around 8 to 12 weeks. Should your property be on the market longer than expected, we will help you review your options by conducting a full marketing review of your property every 28 days. We look at everything such as all of your previous viewings and feedback, offering tailored extras to boost your viewings and we will re-evaluate the local market including details of what is selling in the area. The NO SALE NO FEE package provides a NO SALE NO FEE guarantee, just like a traditional high street estate agent (this excludes any fees for additional services, such as an EPC).

Would I get more money for my property using a traditional high street or online estate agent?

The simple answer is no. We always aim to achieve the best possible price. We will help with negotiations and viewings when and where required. We judge our success on the basis of achieving the top price for our customers in a open and transparent way.

My property is already on the market with another estate agent so can I still use move in move out?

Yes, you can still use move in move out. You can choose to instruct us straight away and set the date for your marketing to start as the day your current agreement comes to an end or you could also instruct us as an additional agent, subject to the terms of your existing agency agreement. We don’t beleive in sole agency agreements so we don’t have them unlike some other traditional and online agents.

Do you ever release my personal information?

No. We will not share any of your personal details with any third party unless you authorise us to do so. We do however provide your name and contact telephone number to the opposing party when a viewing is arranged, just in case you both need to communicate on the day, before the viewing takes place (unless you have chosen move in move out to take care of your viewings and in these instances, we provide your name and telephone number to the local agent).

What are your Terms and Conditions if I agree to sell through you?

You can view our Terms and Conditions by clicking here. The agreement with move in move out is not all about us, but what we offer and what we promise to do.

How do I arrange a valuation?

You can request and arrange a valuation by telephoning or emailing one of our local agents. Alternatively you can call into our Rotherham town centre office.

When do I pay my fees and how do I make payment?

We have partnered with Yorkshire Payments to offer all of our customers the choice to pay by Credit or Debit Card. Instructing move in move out is easy, you can either make payment online, call into the Rotherham town centre office or we will even come to you in your own home. If you opt for our NO SALE NO FEE home seller package then payment is made from the proceeds of sale, usually by your solicitor.

Do you hold my credit card or debit card details?  

The information you provide to make a purchase will not be stored by us or Yorkshire Payments (our card payment provider).

How do I review my property listing?

When your local agent has uploaded the photographs, property description and floor plan you will receive a text message and/or email telling you that your advert is ready to view. Simply reply by email confirming that your advert is correct and once approved your advert will go live instantly on our website and third party portals.

What is the cost for a board?

If you are selling a property then the move in move out FOR SALE  board is included in the price (including the delivery and erection of the board). If you require additional or replacement boards (if the original board is damaged or stolen), the cost is £60.

Do you verify those who are coming to view or who make an offer on a property?

We have a safe and secure method of arranging viewings of your property. Unlike most agents who just take a phone call, get a person’s name and address and arrange the viewing with anyone who wants to view. With move in move out all potential viewers will need to register, go through a verification process and will receive a call back from us. In relation to offers, every time that an offer is made we take key information from the proposed buyer and then an offer check process is conducted to ensure they are able to proceed with the purchase.

How do I arrange a viewing?

You can request and arrange a viewing by telephoning or emailing one of our local agents. Alternatively you can call into our Rotherham town centre office.

How do I know when my viewing is confirmed?

You will receive a telephone call and an email confirmation with the viewing details once confirmed with the property seller. You can change or cancel your viewing appointment by telephoning or emailing your local agent. Alternatively you can call into our Rotherham town centre office.

Can I contact the property seller or buyer directly?

Only if the property seller or buyer has given their written or express authority to do so, otherwise move in move out will contact and liaise with each party on your behalf.

How do I cancel or change a viewing?

You can cancel or rearrange a viewing by telephoning or emailing one of our local agents. Alternatively you can call into our Rotherham town centre office.

How will I know when my offer has been accepted?

You will receive an email and/or telephone call confirming whether your offer has been accepted, rejected or negotiated.